Terms & conditions

1. Introduction

These Terms & Conditions apply to services provided by SHIFT Auto Studio, including its SHIFT Performance division (South East ECU Tuning).

By requesting a quotation, making a booking or purchasing a service, customers agree to the specific terms confirmed for that service, subject always to their statutory consumer rights.

SHIFT Auto Studio operates in Kilkenny, Ireland, and provides selected automotive services across the South East.

2. Services provided

Vehicle Sales Assistance: professional vehicle photography, advert preparation, managed private car-selling assistance and sale preparation packages.

Detailing & Valeting: interior, exterior, maintenance, deep interior and sale preparation valets.

SHIFT Performance: ECU remapping, Stage 1 and Stage 2 where suitable, gearbox/transmission tuning where supported, and performance-related assessments.

Vehicle Diagnostics: fault-code scanning, electronic system assessments, diagnostic investigation and DPF-related diagnostics where supported.

Trade ECU File Services: original file assessment and file processing for compatible applications, for professional customers.

Not every vehicle or requested service will be suitable.

3. Quotations and pricing

The prices shown on our service pages are our current advertised prices. "From" prices are starting prices, and prices may vary where additional work, specialist requirements, vehicle condition or additional materials are involved.

Any additional charges will be communicated and agreed with you before the additional work is undertaken. The final agreed price will be confirmed before work begins. Trade ECU files are €30 per file, subject to compatibility and requirements.

Any applicable VAT treatment will be communicated as required by law.

4. Enquiries and bookings

Website enquiries and compatibility checks are not confirmed bookings. A booking is confirmed once we have reviewed the request, confirmed availability and agreed the service, price and appointment details with you.

Please provide accurate information. Incomplete or inaccurate information may affect the suitability, scope or price of the service.

5. Payments

Payment arrangements are confirmed when a booking is agreed. Where a deposit is requested, the amount and conditions will be communicated before you commit. Payment must be made using the agreed method and within the agreed timeframe, and you will receive confirmation of payment where applicable.

6. Cancellations and rescheduling

Please contact us as early as possible, by phone or WhatsApp, if you need to cancel or rearrange an appointment. Any deposit, cancellation charge or rescheduling arrangement will be explained before the booking is confirmed. We may also need to rearrange an appointment because of weather, access or vehicle suitability.

You keep all cancellation and refund rights under Irish and EU consumer law. For distance and off-premises service contracts, a 14-day cancellation period may apply. Where you ask for a service to begin during that period, we will obtain the express request and acknowledgements required. Nothing in these terms removes or limits your statutory rights.

7. Vehicle sales assistance

We help private owners advertise and sell their vehicles. We are not a car dealership or finance provider. Unless a separate written arrangement says otherwise:

• The vehicle remains your property.
• You decide whether to accept or reject offers, and approve the final selling price.
• You receive payment directly from the buyer.
• You are responsible for the legal ownership transfer and final handover.
• SHIFT does not buy the vehicle or guarantee a sale.

We may help with photography, advertising, enquiry management, buyer communication and viewing coordination, as agreed.

You must give accurate and complete information about the vehicle, including known faults, damage, modifications, finance and relevant history. You review and approve the advert before it is published.

Where the 30-day managed package is bought, the period begins on the date confirmed in writing. Extensions or additional work are agreed separately. We do not guarantee a sale within this period or at a particular price.

8. Detailing and valeting

Please give accurate information about vehicle size, condition and any specialist cleaning needs. Additional charges may apply for:

• Excessive dirt or contamination.
• Heavy staining.
• Excessive pet hair.
• Specialist interior cleaning requirements.
• Unusual vehicle size or configuration.

These will be discussed before additional work begins. Please remove valuables and personal belongings beforehand. We take reasonable care, but existing damage, wear or material limits may affect the results, and no particular cosmetic result can be guaranteed where vehicle condition prevents it.

9. ECU remapping and performance services

All remapping and performance work is subject to a vehicle, ECU and software compatibility assessment. We may decline work where a vehicle is unsuitable, mechanically unhealthy or presents unacceptable technical or legal risks. Please disclose known faults, warning lights, existing modifications and relevant history.

Remapping may:

• Change engine performance and torque characteristics.
• Affect fuel consumption.
• Affect manufacturer warranties.
• Affect insurance arrangements.
• Affect emissions and roadworthiness compliance.
• Increase stress on certain components.

You are responsible for informing your insurer and checking any warranty requirements before proceeding. We do not guarantee specific horsepower, torque, fuel savings or performance results unless expressly agreed.

Original software backups may be kept where technically possible and agreed. Restoration depends on ECU compatibility and a suitable original file.

We do not provide DPF or EGR deletes, emissions defeat devices, or any unlawful modification on road-going vehicles.

10. Vehicle diagnostics

Diagnostic scans identify available fault codes and information reported by supported systems. A fault code does not necessarily identify the failed component or cause, and further testing or inspection may be needed.

A basic scan does not include repairs, parts, coding or fault rectification. Fault codes are only cleared where appropriate after assessment; clearing a code does not repair the fault. Further investigation or repair work is agreed separately.

11. Trade ECU file services

Trade files are for garages, professional tuners and appropriate automotive businesses. Please supply accurate vehicle and ECU information, the original file and your requirements. The trade price is €30 per file, subject to compatibility and agreed requirements.

Work does not proceed until compatibility and scope have been assessed. You must have authority to request the modification. We may decline requests that are technically unsuitable, unlawful or intended for emissions defeat on road-going vehicles. Turnaround depends on complexity, compatibility and workload and will be communicated where possible.

12. Customer responsibilities

• Provide accurate information.
• Disclose known faults and relevant modifications.
• Make sure you have authority to request the work.
• Remove valuables from vehicles where appropriate.
• Follow reasonable safety instructions.
• Make vehicles available at the agreed time and location.

13. Vehicle care and liability

We carry out all work with reasonable care and skill. Please point out existing damage or defects before handing over a vehicle, and report any concerns about damage or workmanship as soon as reasonably possible.

Nothing in these terms excludes or limits liability where that is prohibited by law, including your consumer rights and liability for negligence.

14. Complaints

If you're unhappy with a service, contact us directly. We will review the complaint and aim to resolve it fairly and promptly. This does not affect your statutory rights.

15. Website information

We aim to keep service descriptions and prices accurate, but vehicle suitability, requirements and availability vary. An enquiry or compatibility check is not a guarantee that a service can be provided.

16. Changes to these terms

We may update these terms as our services and legal obligations change. The version that applies to a booking is the one provided when the booking is agreed, subject to applicable law.

17. Governing law

These terms are governed by the laws of Ireland. Nothing here removes mandatory consumer protections under Irish or EU law.

18. Contact

SHIFT Auto Studio, Kilkenny, Ireland. Telephone: 083 051 3897.